Privacy Policy

Col Voss Automatic Transmissions

Last updated: September 2026

Col Voss Automatic Transmissions respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you interact with us, including through our website, online store, telephone, email or in person.

1. Personal Information We May Collect

Depending on how you interact with us, we may collect information including:

  • your name;

  • billing and delivery address;

  • email address;

  • telephone number;

  • order and transaction information;

  • vehicle details, including make, model, year, registration, VIN and transmission information where relevant;

  • details of enquiries, bookings, repairs, purchases and warranty claims;

  • communications between you and Col Voss Automatic Transmissions;

  • information you provide through website forms;

  • technical information relating to your use of our website, such as IP address, browser, device and website usage information; and

  • other information reasonably required to provide our products or services.

Payment information may be processed by third-party payment providers. We do not necessarily receive or retain complete payment card details.

2. How We Collect Personal Information

We generally collect personal information directly from you when you:

  • place an order;

  • make an enquiry;

  • contact us by telephone, email or through our website;

  • book a vehicle for inspection, servicing or repair;

  • request a quote;

  • make a warranty or return claim;

  • subscribe to marketing communications;

  • interact with us through social media; or

  • otherwise provide information to us.

We may also collect information automatically through our website using cookies and similar technologies.

In some circumstances, information may be received from third parties where reasonably necessary for our business activities or where permitted by law.

3. Why We Collect and Use Personal Information

We may collect, hold and use personal information to:

  • process and fulfil orders;

  • arrange delivery;

  • provide quotes;

  • identify vehicles and suitable parts;

  • provide automotive servicing and repairs;

  • communicate with customers;

  • process payments;

  • administer returns, warranties and claims;

  • maintain service and customer records;

  • respond to enquiries and complaints;

  • improve our products, services and website;

  • prevent fraud and maintain website security;

  • meet our accounting, taxation and legal obligations; and

  • send marketing communications where permitted by law.

4. Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our products or services.

This may include disclosure to:

  • payment processors;

  • website and e-commerce service providers;

  • freight and courier companies;

  • IT, hosting and data storage providers;

  • manufacturers and suppliers;

  • professional advisers such as accountants, insurers and legal advisers; and

  • government authorities or regulators where required or authorised by law.

We do not sell personal information to third parties.

5. Online Store and Payment Providers

Our website and online store may rely on third-party platforms and service providers to provide functions such as website hosting, e-commerce, payment processing and order fulfilment.

Information provided when making a purchase may therefore be processed by those service providers as necessary to complete your transaction and provide their services.

Those providers may also have their own privacy policies governing their handling of personal information.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • operate the website and online store;

  • remember user preferences;

  • understand how visitors use the website;

  • improve website performance;

  • measure marketing effectiveness; and

  • help protect against fraudulent or malicious activity.

You may be able to restrict or disable cookies through your browser settings. Some website functions may not operate correctly if cookies are disabled.

7. Marketing Communications

Where permitted by law, we may use your contact details to send you information about products, services, promotions or other information that may be relevant to you.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

We will not require you to continue receiving marketing communications as a condition of purchasing from us where this is not otherwise permitted by law.

8. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Information may be stored electronically or in physical records and may be held using third-party technology or data storage providers.

No method of electronic transmission or storage can be guaranteed to be completely secure.

9. Overseas Disclosure

Some of the service providers used to operate our website, online store, payment systems, communications or data storage may store or process information outside Australia.

Where applicable, the countries in which personal information is likely to be disclosed or stored will depend on the service providers used by Col Voss Automatic Transmissions from time to time.

Where the Australian Privacy Principles apply to us, we will handle overseas disclosures in accordance with our obligations under applicable privacy law.

10. Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before providing access or making a correction.

In some circumstances, applicable law may permit or require us to refuse access. If this occurs, we will provide an explanation where required by law.

11. Retention of Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to comply with applicable legal, taxation, accounting, warranty and business record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it where required by law.

12. Privacy Complaints

If you have a question or complaint about how we have handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and respond within a reasonable period.

If you are not satisfied with our response and the Privacy Act applies to the matter, you may be able to make a complaint to the Office of the Australian Information Commissioner.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, website or legal obligations.

The latest version will be published on our website and will show the date it was last updated.

14. Contact Us

For questions, requests or complaints regarding privacy, please contact:

Col Voss Automatic Transmissions
Unit 1, 128 Old Pittwater Road
Brookvale NSW 2100
Phone: (02) 9907 4486
Email: info@colvoss.com.au

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