Returns & Refunds Policy
Col Voss Automatic Transmissions
Last updated: September 2026
At Col Voss Automatic Transmissions, we want to ensure that the parts and products you purchase are suitable for your requirements. Automotive and transmission components can be highly vehicle-specific, so we encourage customers to contact us before ordering if they are unsure about compatibility.
Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a repair, replacement, refund or other remedy if a product:
is faulty or defective;
is not of acceptable quality;
does not match its description;
is not fit for a purpose that you made known to us before purchase and reasonably relied on us to select; or
otherwise fails to meet a consumer guarantee under the Australian Consumer Law.
The remedy available will depend on the circumstances and whether the failure is major or minor.
Incorrect, Faulty or Damaged Products
If you believe you have received an incorrect, faulty or damaged product, please contact us as soon as reasonably practicable after discovering the issue.
Please provide:
your name and contact details;
your order or invoice number;
the product or part number;
your vehicle details where relevant, including make, model, year and transmission type; and
a description of the issue, together with photographs where appropriate.
We may need to inspect or assess the product before determining the appropriate remedy.
Where a product is confirmed to have a fault or otherwise fails to meet a consumer guarantee, we will provide the remedy required by the Australian Consumer Law.
Change of Mind
Col Voss Automatic Transmissions is not required to provide a refund or exchange where you have simply changed your mind, no longer require the product, found the product cheaper elsewhere or ordered the incorrect product.
However, we understand that mistakes can happen. We may, at our discretion, agree to accept an unused product for return where you contact us within 30 days of receiving the product and the following conditions are met:
the product has not been installed, fitted or used;
the product is in its original condition and, where applicable, original packaging;
all components, accessories and instructions supplied with the product are returned; and
the product is suitable for resale.
Any discretionary change-of-mind return must be authorised by Col Voss Automatic Transmissions before the product is returned.
Approval of a change-of-mind return is at our discretion and does not affect your rights under the Australian Consumer Law.
Incorrectly Ordered Parts
It is the customer's responsibility to provide accurate vehicle and transmission information when placing an order.
Automotive parts can vary between vehicles of the same make, model and year. Where possible, we recommend confirming compatibility with us before ordering.
Where a customer has ordered an incorrect part, we may agree to an exchange or return provided the request is made within 30 days of receiving the product and the item meets our change-of-mind requirements above.
Freight costs associated with returning or replacing an incorrectly ordered product are generally the responsibility of the customer.
This does not apply where we supplied an incorrect product or where the product does not comply with the Australian Consumer Law.
Installed, Used or Opened Products
Unless required by law, we generally cannot accept a change-of-mind return for a product that has been:
installed or fitted to a vehicle;
used;
modified;
damaged;
contaminated by oil, fluid or other substances;
dismantled or altered; or
returned in a condition that prevents it from being resold as new.
Opening packaging solely to reasonably inspect a product will not affect any rights you may have under the Australian Consumer Law.
Electrical and Electronic Components
Electrical and electronic automotive components can be particularly sensitive to incorrect diagnosis, installation, voltage faults and faults elsewhere in the vehicle.
For this reason, electrical or electronic components that have been installed or connected to a vehicle will generally not be accepted for a change-of-mind return.
This restriction does not exclude any rights or remedies available under the Australian Consumer Law where an electrical or electronic component is faulty or otherwise fails to meet a consumer guarantee.
Special-Order and Custom Products
Products specially ordered, sourced, manufactured or modified specifically for a customer or vehicle are generally not eligible for change-of-mind returns.
This does not affect your rights under the Australian Consumer Law.
Return Freight
For approved change-of-mind returns, the customer is responsible for return freight and for ensuring the product is appropriately packaged for transport.
Where a product is faulty, incorrect or otherwise subject to a remedy under the Australian Consumer Law, responsibility for reasonable return or transport costs will be determined in accordance with the Australian Consumer Law.
Please contact us before arranging the return of a faulty product so we can advise you of the appropriate process.
Refunds
Where a refund is approved, it will generally be processed using the original payment method.
Original delivery charges and return freight are not normally refundable for change-of-mind returns.
This does not limit any refund or reimbursement to which you are entitled under the Australian Consumer Law.
Manufacturer and Col Voss Warranties
Some products may also be covered by a manufacturer's warranty or a separate Col Voss Automatic Transmissions warranty.
These warranties are in addition to, and do not replace, any rights you may have under the Australian Consumer Law.
Separate warranty conditions apply to transmission overhauls, servicing, repairs and parts and labour supplied or fitted by Col Voss Automatic Transmissions.
Contact Us
Before returning any product, please contact us:
Col Voss Automatic Transmissions
Unit 1, 128 Old Pittwater Road
Brookvale NSW 2100
Phone: (02) 9907 4486
Email: info@colvoss.com.au