Col Voss Automatic Transmissions

Last updated: September 2026

These Terms of Service apply to your use of the Col Voss Automatic Transmissions website and to purchases made through our online store.

By using our website or placing an order with us, you agree to these Terms of Service.

Nothing in these Terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, including rights available under the Australian Consumer Law.

1. About Us

Col Voss Automatic Transmissions specialises in automatic transmission servicing, repairs, reconditioning and automotive transmission parts and components.

Our contact details are:

Col Voss Automatic Transmissions
Unit 1, 128 Old Pittwater Road
Brookvale NSW 2100
Phone: (02) 9907 4486
Email: info@colvoss.com.au

2. Website Use

You may use this website for lawful purposes, including browsing our products and services and purchasing products from our online store.

You must not misuse the website, attempt to interfere with its operation or security, introduce malicious software, attempt unauthorised access, or use the website for unlawful or fraudulent purposes.

3. Product Information

We take reasonable care to ensure product descriptions, photographs, specifications, pricing and other information displayed on our website are accurate.

Automotive components can vary according to vehicle model, production date, engine, transmission, specification and other factors.

Images may be illustrative, and packaging or minor product details may vary from those displayed.

Where compatibility is important, customers should confirm suitability before ordering.

Nothing in this section limits any rights relating to goods that do not match their description or otherwise fail to comply with the Australian Consumer Law.

4. Vehicle and Part Compatibility

It is the customer's responsibility to provide accurate information about the vehicle and transmission when purchasing vehicle-specific products.

This may include:

make;
model;
year;
engine;
transmission type;
VIN;
transmission identification or code; and
any modifications relevant to the product being purchased.

If you are unsure whether a product is suitable for your vehicle, please contact us before ordering.

Where Col Voss Automatic Transmissions recommends a product after you have provided accurate information about your vehicle and intended use, your rights under the Australian Consumer Law, including any applicable guarantee of fitness for a disclosed purpose, are not affected by these Terms.

5. Orders

Submitting an order through our website is an offer to purchase the products in that order.

We reserve the right to decline or cancel an order before fulfilment where reasonably necessary, including where:

a product is unavailable;
incorrect product or pricing information has been displayed due to a genuine error;
payment cannot be authorised;
we reasonably suspect fraud or unauthorised activity; or
we cannot supply the product to the requested location.

If we cancel an order after payment has been received and no goods have been supplied, we will refund the amount paid for the cancelled goods.

6. Pricing

Prices displayed on our Australian website are in Australian dollars.

Unless clearly stated otherwise, prices displayed to consumers include GST where GST applies.

Delivery or freight charges may be additional and will be displayed or advised before the order is completed where applicable.

We may change prices at any time, but changes will not retrospectively affect an order already accepted by us.

7. Payment

Orders must be paid using one of the payment methods available through our website.

You warrant that you are authorised to use the payment method provided.

Orders may not be dispatched until payment has been received or authorised.

8. Availability

Products displayed on our website are subject to availability.

From time to time, an item shown as available may become unavailable due to stock discrepancies, supplier availability or circumstances outside our reasonable control.

If we cannot supply an ordered product, we will contact you and, where payment has already been made for that product, provide an appropriate refund.

9. Delivery

Delivery estimates are estimates only unless we expressly agree otherwise.

Delivery times may be affected by stock availability, couriers, suppliers, public holidays, weather and other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Please inspect your delivery as soon as reasonably practicable and contact us if an item appears to have been damaged in transit or if the incorrect product has been supplied.

Nothing in this section limits rights or remedies available under the Australian Consumer Law.

10. Installation of Automotive Components

Automotive and transmission components must be installed correctly and in accordance with applicable manufacturer specifications and instructions.

Certain products should only be installed by a suitably qualified automotive technician.

Damage caused by incorrect installation, misuse, modification, contamination, incorrect fluids, failure of another vehicle component or use outside the product's intended application may not constitute a defect in the product.

However, nothing in these Terms excludes any rights you may have under the Australian Consumer Law.

11. Returns and Refunds

Returns, exchanges and refunds are handled in accordance with our Returns & Refunds Policy and the Australian Consumer Law.

Our Returns & Refunds Policy forms part of these Terms.

12. Warranties

Products and services supplied by Col Voss Automatic Transmissions may be subject to separate warranty terms.

Our existing warranty conditions for transmission overhauls, servicing, repairs, parts and labour continue to apply where relevant.

Manufacturer warranties may also apply to certain products.

Any express or manufacturer's warranty is in addition to rights and remedies that may be available under the Australian Consumer Law.

13. Australian Consumer Law

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law where those guarantees apply.

Nothing contained in these Terms, our Returns & Refunds Policy or any warranty offered by Col Voss Automatic Transmissions is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded.

14. Limitation of Liability

To the maximum extent permitted by law, Col Voss Automatic Transmissions is not responsible for loss or damage caused by circumstances outside our reasonable control or by the customer's misuse, incorrect installation or unauthorised modification of a product.

Nothing in these Terms excludes, restricts or modifies liability where doing so would be unlawful, including liability arising under applicable provisions of the Australian Consumer Law.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, branding, logos, photographs and other material owned by Col Voss Automatic Transmissions, is protected by applicable intellectual property laws.

You may view and use the website for personal or legitimate business purchasing purposes but must not reproduce, distribute or commercially exploit our content without permission, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

16. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery providers and other websites.

Third-party websites and services may have their own terms and privacy policies.

We are not responsible for the content or operation of third-party websites outside our control, subject to any liability that cannot lawfully be excluded.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, website or applicable laws.

The current version will be published on our website together with the date it was last updated.

Changes will not retrospectively remove rights that have already arisen under an existing purchase.

18. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Nothing in this section limits any rights a consumer may have under applicable Australian consumer legislation.

19. Contact

Questions regarding these Terms can be directed to: